Shipping Policy

Thank you for choosing our products. We are committed to providing safe, efficient, and reliable delivery services to customers across Europe. Please read the following shipping terms carefully before placing your order.

1. Delivery Coverage

We currently provide delivery services primarily within Europe, including—but not limited to—Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, Portugal, Sweden, Denmark, Finland, and other eligible European countries and regions. Delivery times to certain remote areas may be extended.

2. Order Processing Time

Order processing begins once payment has been confirmed.

Order processing time: 1–2 business days
Estimated delivery time: 5–10 business days

Orders are dispatched after quality checks, packaging, and logistics arrangements are completed. Processing and delivery times may be extended due to public holidays, promotional events, severe weather, or force majeure.

3. Delivery Partners

To ensure safe delivery, we select appropriate logistics providers based on the destination country, shipping route, and package specifications. Partners include, but are not limited to:

DHL
UPS
FedEx
DPD
GLS

The specific carrier is selected based on actual shipping arrangements to ensure successful delivery to the destination.

4. Shipping Costs

Shipping costs are automatically calculated and displayed at checkout based on the delivery address (where applicable).

If a free shipping promotion is active, the terms published on the promotion page apply. Additional shipping fees may apply to certain remote areas or special delivery addresses; any such fees will be displayed before the customer confirms the order.

5. Shipment Tracking

Once an order has shipped, we will send tracking information via email (provided the service supports tracking). Customers can check the shipment status using the provided tracking number.

Please note that there may be a delay in tracking updates; the logistics company’s latest records should be considered the most accurate information.

6. Delivery Receipt

Please ensure that the recipient’s name, address, postal code, and contact number are accurate and complete. If a package cannot be delivered, is returned, or is lost due to incorrect information provided by the customer, the customer may be liable for any resulting additional costs.

We recommend inspecting the package’s exterior upon receipt to ensure it is in good condition. If you discover severe packaging damage or shipping-related damage to the items, please retain the packaging materials and contact us promptly for assistance.

7. Delivery Delays

While we make every effort to meet estimated delivery times, the following circumstances may result in extended shipping times:

Local holidays or peak logistics periods;
Customs inspections or clearance processes;
Severe weather or natural disasters;
Transportation restrictions;
Other force majeure events.

In the event of a delivery delay, we will actively assist you in tracking the shipment status and provide necessary support.

8. Receiving Your Package

Please inspect your items promptly upon receipt. If you notice a discrepancy in quantity, damage to the packaging, or any obvious issues with the items, please contact us within a reasonable timeframe. Kindly provide your order number and relevant photos so that we can assist you as quickly as possible.

9. Contact Us

If you have any questions regarding order delivery, shipping status, or logistics services, please contact us via the customer service email address or online chat service listed on our website. Our customer service team will assist you promptly during business hours to ensure a smooth and worry-free shopping experience.