Refund Policy

Thank you for choosing our products. We want you to be satisfied with every purchase. If you need to request a return or refund, please carefully read the following refund policy.

1. Return Period

If you are not satisfied with the item you received, you may request a return within 14 days of receipt. Please contact our customer service team first to obtain return authorization and instructions; items sent back without prior confirmation may not be processed in a timely manner.

2. Return Conditions

To ensure the item qualifies for a refund, the returned product must meet the following conditions:

The item has not been installed, used, or damaged by the user;
The item remains intact and includes the original packaging, accessories, and any related attachments (if applicable);
The item is in a condition suitable for resale;
A valid order number or proof of purchase is provided.

If the item is damaged during shipping, is incorrect, or has obvious quality issues, please contact us promptly with relevant photos and order information, and we will assist in resolving the matter.

3. Return Process

To request a return, please follow these steps:

Contact the customer service team to submit a return request;
Provide the order number and the reason for the return;
Upon receiving return confirmation, ship the item to the designated return address;
Once we receive and inspect the item, we will process the refund in accordance with this policy.

4. Return Address

Please do not ship the item back without prior confirmation. Once approved, please send the item to the following address:

Return Address:

Please pack the returned item securely; we recommend using a trackable shipping service so you can monitor the shipment status.

5. Return Shipping Costs
   For returns requested due to personal reasons (such as a change of mind, or selecting the wrong size or color), the customer is generally responsible for return shipping costs.
   If the return is due to quality issues, shipping damage, or an incorrect item being sent, we will provide a reasonable solution based on the specific circumstances once the issue is confirmed.
6. Refund Processing

We will complete the inspection of the returned item within 3 business days of receipt.

If the item meets the return conditions, the refund will be issued via the original payment method. Due to varying processing times among payment providers and banks, refunds typically take 3–7 business days to be credited; the exact timing depends on the processing by your issuing bank or payment provider.

7. Situations Ineligible for Refunds

Refunds may not be processed in the following cases:

Requests made beyond the specified return period;
Items that have been installed, used, or damaged due to misuse;
Items missing original packaging, accessories, or attachments;
Items rendered unsellable due to customer actions;
Items returned without prior approval.

8. Order Cancellation

Please contact us as soon as possible if you wish to cancel your order.

If the order has not yet entered the processing or shipping stage, we will assist with the cancellation and refund;
If the order has already entered the shipping process, you must apply for a refund following the standard return procedure.

9. Contact Us

If you have any questions regarding returns, refunds, or after-sales service, please contact us via the customer service email address listed on our website or through our online customer service chat. We will assist you promptly and strive to ensure a satisfying shopping experience.